Refund Policy

We sell preparation and real reservations. If what we issued does not verify at the source we named, we fix it or refund you in full. If everything worked, there is nothing to refund — because nothing beyond the fee can charge you.

Refund or re-issue (your choice) if: the PNR does not check out on the airline's own site, the route/date does not match what you ordered, or we cannot deliver within the stated window.

No charge ever for the booking itself: holds auto-cancel at the stated time. You never need to request a refund to avoid a charge.

The booking is at a free-cancellation rate. Cancel any time before the deadline (or ask us to) and nothing is charged. If the hotel or supplier charges you despite you cancelling before the deadline, send us the charge and we refund it in full.

Stone-age honest rules for a human service:

Full refund if: our agent fails to submit within the promised window; the submission is rejected because of an error WE made; or you cancel before we start filing (we tell you the filing status by email as it happens).

No refund after the official platform has accepted the submission — the government portion of the work is done at that point. If the data you gave us was wrong (name mismatch, wrong dates), we re-file once at a discounted correction fee.

Each item in a bundle follows its own rule above, so a partial failure only affects that item.

Email support@arrivalprep.com with your order ID — real humans answer, usually within hours, 7 days a week. Verified refunds are returned to the original payment method within 5–10 business days.